Shipping Policies

Order Processing Times

As all our items are made-to-order, items will leave our location 1-2 weeks after date of order to allow for production time.

COVID-19 Shipping Update

Please note that due to COVID-19 related shipping challenges, we have been forced to make some changes to our shipping offerings:

  • We will no longer be offering any untracked shipping methods
  • We can no longer guarantee delivery by a certain date (if you are ordering for a special occasion, please order well in advance in order to avoid disappointment)
  • We will continue to offer contactless pickup options which can be requested by selecting the "Pickup" shipping method at checkout. You will be emailed with pickup once your order is ready.

 

 CANADA

  • As all our items are made-to-order, items will ship 1-2 weeks after date of order to allow for production time.
  • Items are shipped via Canada Post
  • All shipping options include tracking and insurance. A tracking number will be automatically sent to the customer once item has shipped.
  • Transit times for tracked items generally range from 2-9 business days, depending on your proximity to our shop and the shipping option selected, however these timelines cannot be guaranteed at this time.

 USA

  • As all our items are made-to-order, items will ship 1-2 weeks after date of order to allow for production time.
  • Items are shipped via Canada Post/USPS
  • All shipping options include tracking and insurance. A tracking number will be automatically sent to the customer once item has shipped.
  • Transit times range from 3-10 business days, depending on your proximity to our shop and the shipping option selected, however these timelines cannot be guaranteed at this time.

INTERNATIONAL:

  • As all our items are made-to-order, items will ship 1-2 weeks after date of order to allow for production time.
  • Items are shipped via Canada Post
  • Transit times for Air methods generally range from 4-14 business days while ground methods can range from 4-12 weeks. Shipping times depend on your proximity to our shop and the shipping option selected, however these timelines cannot be guaranteed at this time.
  • Unfortunately, we are unable to offer less expensive, untracked shipping methods for International orders due to the risk of untracked items going missing when crossing international borders. We apologize for any inconvenience.